Where do you stand as an organisation in terms of error culture? What steps can you take on the way to a Just Culture? How does your organisation make decisions and how do team processes work? If you are interested in these topics, here is a guide to help you determine where you stand and what further steps you can take on the way to actively developing your organisational culture.

On 9 pages, this guide explains step by step what to consider during the planning phase, how a possible implementation could look like and how the results derived from a consulting service on error culture can be used so that concrete measures can be implemented.

Basic requirements for a modern approach to dealing with errors

Attitude – Culture – Tools. Which elements in these three categories are crucial to making errors less scary? Which steps did the aviation take in that respect? This guide provides an initial overview of the areas in which every organisation can start its journey. You will find further information on each of the three categories in the following guides («On how to deal with errors», «On Organisational Culture», «On Root Cause Analysis and 5Why»).

…what if an error does happen?

Dealing with errors in everyday life. Short and clear in 5 easy-to-remember steps.

…who is to blame?

The basics of a positive organisational culture with regard to learn from errors. Short and clear in 4 easy-to-remember categories.

…what are the real causes?

More than just Quality Management: Using Root Cause Analysis to discover the real causes in a targeted and structured manner. Short and clear in 5 easy-to-remember steps including a concrete example of how to use an RCA.

Pilots rely on checklists. How about you?

The key elements to consider when conducting an RCA. Short and clear in checklist format.